Apple is recalling defective Time Capsules sold between February 2008 and June 2008. The defective devices may not power on or may shut down unexpectedly after starting up. Serial numbers between XX807XXXXXX - XX814XXXXXX are affected.
If your Time Capsule falls within serial number range above and it does not power on or shuts down unexpectedly after starting up, it may be eligible for repair or replacement.
Contact the Apple representative most convenient for you:
● Apple Authorized Service Provider. Find one here.
● Apple Retail Store. Set up an appointment with a Genius (available in some countries only).
● Apple Contact Center. Find the phone number for your region.
If Apple or an Apple Authorized Service Provider confirms that your Time Capsule is affected, Apple will repair or replace it free of charge.
Note: If you need to retain the data that is on your affected Time Capsule, Apple provides options depending upon where you live.
If you live in the U.S. or Japan and want to retain the data on the affected Time Capsule, contact Apple to arrange for mail-in service. Turnaround time for mail-in service will be 3 to 5 days.
In all other countries, an Apple Retail Store or an Apple Authorized Service Provider (AASP) can transfer your data from the affected Time Capsule to a replacement Time Capsule if desired. Your Retail or AASP representative can provide specific turnaround times for this service.
If you believe that you paid for a repair or replacement Time Capsule due to this issue, contact Apple regarding a refund.
- Posted using my iPhone