Thursday, November 4, 2010

Apple's Internal Dead Pixel Policy Leaked

Confidential Apple specifications for determining whether a LCD panel may be suitable for repair or replacement have been leaked by BGR.

The Apple Confidential specifications provided here are not for release to customers. However, they can be used in conjunction with information about the display to determine whether a customer's LCD panel may suitable for repair or replacement.

Apple Authorized Service Providers can obtain product specific pixel anomaly specifications in the Service Source documentation.

Note: If the number of pixel anomalies is within specifications, explain that to the customer. Further explain that you can replace the product, but the replacement product may have even more anomalies yet still be within specifications, and that Apple will not replace the product again if the number of anomalies in the replacement product is within specifications.

*thanks iclarified*

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- Posted using my iPhone 4

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