An American Customer Satisfaction Index report released Tuesday shows that PC satisfaction steadily improved in 2010 with Macs easily besting Windows PCs by a score of 86 to 78.
Hewlett-Packard, Dell, Acer and other PC makers achieved higher ratings this year than they did in 2009: They all tied with a satisfaction rating of 77. The year before, all PC makers scored a 74 rating -- except for Dell which had a score of 75.
But Apple's satisfaction rating also rose last year, blowing past its rivals with a score of 86, up from 84 in 2009. This year marks the seventh straight year in which Apple led the PC category.
"The biggest asset Apple has had for a long time is its commitment to innovation," said David VanAmburg, managing director of ACSI, an Ann Arbor-based research group. "Others are improving, but the whole world watches Apple when it comes up with its new products each year."
*thanks iclarified*
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